Koss Creative — Brands for the Whole Family

Shipping & Returns

Returns Policy

You may return any new, unopened items within 14 days of delivery for a full refund. If, upon receipt of your merchandise, you feel that your order was incorrect due to an error on our part, please contact us at customercare@kosscreative.com or or 803-794-3000.

If you need to return an item, please contact customercare@kosscreative.com or 803-794-3000.



All orders placed by 3pm EST will ship within 4-6 business days. We can ship to any location in the United States. Please note, at this time we do not deliver to P.O. Boxes.

Once your order has shipped, you will be emailed a UPS tracking number that can used to track your package.